CFO Solutions is committed to the long term success of your solution and we believe this is possible through effective knowledge transfer throughout the project, followed by formal training and ongoing support. We tailor our training and support services to suit your specific needs.

Training:

  • Training in context of your application – not generic materials
  • Full end user training – onsite or web deployment
  • “Train-the-trainer” deployments
  • Custom developed training materials
  • Quick reference guides and end user manuals
  • Administrator training
  • Report development training

Support:

We encourage the finance organization to take ownership of their application by providing post go-live support on each engagement throughout the first wave of the business cycle. Some organizations choose to extend this support to avoid costly downtime or to supplement their team during key business cycles. We believe strongly in building relationships between our support team and our clients – you’ll get to know your support team – not meet them for the first time each time you call.

  • Ad hoc support
  • Support agreements with guaranteed response times
  • Monthly close support
  • Budget or forecast preparation support
  • Patches and hot fixes
  • Critical outage support
  • Relationships with a support team that learns your business
  • Access to your implementation team for escalations

Read about our Host Analytics Support Program.